PRODUCT WARRANTY
Thank you for purchasing a Doc Johnson product. To activate your 90 day product warranty simply fill in
the 90 DAY WARRANTY REPLACEMENT REGISTRATION form. Please keep your original purchase receipt as evidence that the
date of your claim falls within the 90 day warranty period.
For additional warranty information please visit - Warranty Coverage
DOC JOHNSON 90 DAY CLAIM PROCESS
In the unlikely instance that your Doc Johnson product
is defective, please return your clean product in its original packaging along with your original receipt to
the shipping address below. Please complete the verification form and include it in your shipment, along
with a $15.00 check or U.S. money order made payable to the Doc Johnson Warranty Dept. to cover shipping and
handling. You must be 18 years of age or older to submit your warranty claim.
Shipping
Address:
Doc Johnson Enterprises
Attn: Warranty Dept.
P.O. Box 9908
North Hollywood, CA
91609-9908
U.S.A.
Common Questions
[X]
IMPORTANT: BY USING YOUR DOC JOHNSON PRODUCT YOU ARE AGREEING
TO BE BOUND BY THE TERMS OF THE DOC JOHNSON PRODUCT WARRANTY
(“WARRANTY”) AS SET FORTH BELOW. DO NOT USE YOUR PRODUCT UNTIL
YOU HAVE READ THE TERMS OF THE ONLINE WARRANTY. THE INFORMATION
ON THIS PAGE REGARDING WARRANTIES AND LEGAL RIGHTS IS INTENDED
FOR PRODUCTS PURCHASED IN THE UNITED STATES ONLY. THE DOC JOHNSON
PRODUCT WARRANTY IS VOID OUTSIDE OF THE U.S.A.
What’s Covered – Health Devices Corporation d/b/a Doc Johnson (“Doc Johnson”), a Delaware
corporation, warrants all Doc Johnson-branded products contained in the original packaging (“Doc Johnson
Product”) against defects in materials and workmanship when used normally in accordance
with Doc Johnson’s guidelines for a period of ninety (90) days from the date of original retail
purchase by the end-user purchaser (“Warranty Period). Doc Johnson’s product guidelines include but
are not limited to use, care, and maintenance instructions contained on product packaging and
www.docjohnson.com. The warranty covers working parts that affect the function of the pleasure
product.
What’s Not Covered – This Warranty does not apply to any non-Doc Johnson branded products,
even if packaged or sold with a Doc Johnson Product. Manufacturers other than Doc Johnson
may provide their own warranties to you – please contact them for further information. Doc
Johnson is not responsible for damage arising from failure to follow instructions relating to
the Doc Johnson Product’s use. This Warranty does not apply to: (a) consumable parts, such
as batteries, lotions and lubricants; (b) cosmetic damage or deterioration, including but not
limited to discoloration and broken plastic on ports; (c) loss of or damage to removable parts;
(d) damage caused by use with another product; (e) damage caused by accident, abuse, misuse,
liquid contact, fire, earthquake, or other external cause; (f) damage caused by use of the Doc
Johnson Product outside Doc Johnson’s published guidelines; (g) damage caused by service
performed by anyone who is not a representative of Doc Johnson; (h) a Doc Johnson Product that
has been modified to alter functionality or capability; (i) defects caused by normal wear and tear
or otherwise due to the normal aging of the Doc Johnson Product.
The defective Doc Johnson Product will be replaced with a new, identical Doc Johnson
Product or, if unavailable, a new Doc Johnson Product of comparable value. Due to continuing
improvements, replacement product may differ from the product submitted for a warranty claim.
